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Daijob.com is Japan's definitive job site for multilingual professionals.
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Updated 2024-05-16
Activated 2024-05-16
Activated 2024-05-16
Senior position/career advancement Customer Service Team Leader
- Recruiter
- Senior Level
- Less Than 20 Hours of Overtime
- Online Interview
- Career Options Available
- International Team
- Company Language is English
- English Language Skills
- Foreign Affiliated Company
- Publicly Listed Company
- Experience Welcome
- Visa Support Available
| This posting is managed by: | 【LTS】Language Talent Solutions マレーシア |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Customer Support |
| Industry | Outsourcing |
| Location |
Asia
Malaysia
|
| Job Description |
[Job Description] 1. Team Management: Effectively lead the Japanese customer support team and oversee their day-to-day operations. 2. Performance Evaluation: Regularly evaluate team members' performance and provide feedback and coaching. 3. Project Management: Lead the team towards achieving project goals and KPIs. 4. Problem Resolution: Respond promptly and effectively to customer inquiries and issues and manage escalations. 5. Training: Support the onboarding and ongoing training of new team members. 6. Communication: Report team status and areas for improvement through regular communication with management team. 7. Process Improvement: Provide and implement ideas for streamlining and improving support processes. |
| Company Info |
The global working environment in Malaysia is diverse and has an international business culture. Full of diversity and growth opportunities, it is an attractive place for people seeking an international business career. [Measures to prevent passive smoking] Smoking is prohibited indoors as a general rule (smoking rooms are available) |
| Working Hours |
24-hour rotation shift 8 hours work, 9 hours commitment |
| Job Requirements |
【Requirements】 1. Language Ability: Native level proficiency in Japanese (reading, writing and speaking) and good command of English. 2. Experience: Minimum 2 years of leadership experience in customer support. 3. Skills: Excellent communication, interpersonal and problem-solving skills. Strong leadership and organizational skills. 4. Tools: Experience using customer support tools and software and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). 5. Education: Bachelor's degree in related field or equivalent work experience. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 118K - MYR 158K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 9833 - MYR 13.167K *Divided into12month ） |
| Other Salary Description |
Social Insurance Education/ Training Dormitory |
| Holidays |
Sick Leave Congratulatory or Condolence Leave Paid Holidays Child-care Leave |
| Job Contract Period |
Full-time employment |
| Nearest Station | KL Sentral |
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